How to Improve Your Customer Service in a Different Culture (Part 2)
Introduction Last month, I took you through the concepts of how customer service, specific to one culture or another, can add to your success. I referred to Trompenaars’ Seven Dimensions of Cultural Differences and touched on cultural dimensions on the continuum from...
International Business Success Story: McMillan Flow Products
This is the second in an ongoing series about companies who have successfully expanded into international markets. In this installment, we focus on a small business (about 50 employees) in Texas. McMillan Flow Products manufactures precision liquid and gas flow...
How to Improve Your Customer Service in a Different Culture
As you expand internationally, you need to broaden your customer service to embrace the cultures of your new places of business.
Profile of an International Business Success: Veristat
I’m posting the first in a series of articles that focus on businesses experiencing success through international expansion. Rather than looking at international giants, I would like to concentrate on small-to-medium businesses. Of interest are a company’s...
How to gain fluency in a new language quickly while running your business
Earlier, we looked at the importance of finding an interpreter when you’re doing business in another culture. You’ll want some knowledge of the local language when you’re ordering food at a business lunch or participating in a meeting. Knowing the language makes...
Three Ways to Foster a Business Culture of Inclusivity
In the modern workplace, encouraging a sense of belonging and inclusivity is becoming increasingly important. Companies are seeing considerable benefits by making sure their workspaces provide accommodations for all of their employees. From higher revenue to increased...
The International Business Landscape After COVID-19
Since the beginning of the COVID-19 pandemic, international business has been in flux. Markets are shifting wildly, stimulus programs are creating uncertainty, and international trade restrictions complicate ordinary transactions. With so much change happening at...
Philanthropy through Volunteer Time Off (VTO)
What Is VTO? VTO is an employee benefit modelled after Paid Time Off (PTO), allowing employees to volunteer with non-profit organizations. Many volunteer opportunities occur during regular business hours, enabling employees to plan time for helping causes they care...
Learning About Cultural Differences in International Business
International business, international culture As your business expands internationally, cultural differences between America and your target country can have a critical effect on your business’s potential for success. We wrote earlier on the importance of hiring a...
Why Use The Services Of An Interpreter, And How To Find One
When you expand your company into an international market, the first issue you’ll encounter is likely a language difference. Resist the temptation to choose anyone who is “only” fluent in the target language to act as your interpreter—hire someone who is knowledgeable...